Frequently Asked Questions

When to play

What are the dates of the MONOPOLY promotion at McDonald’s 2024 UK?

When do I have to make my prize claim?

Who can play

Who can play the MONOPOLY promotion at McDonald’s 2024 UK?

What is the age limit this year for MONOPOLY promotion at McDonald’s 2024 UK?

I am under 18 – can I still buy menu items which qualify for a game pieces label, even though I can’t play?

My child who is under 18 made a purchase and was provided with game pieces but has been told they cannot play or claim any prize – why is this?

What you need to play

What is a MONOPOLY promotion at McDonald’s 2024 UK label?

Why is the code that I entered in the redemption site not registering?

I have a Game Piece from a previous MONOPOLY at McDonald’s promotion, can I use it?

I have a faulty game piece, what do I do?

Prizes and Prize Claims

Problems with Claiming?

Do I need a valid email address?

Do I still need to keep my game pieces after claiming my prize?

I’ve lost my internet connection whilst entering my details, what do I do?

I am trying to register on the prize redemption site but cannot identify the CAPTCHA. What should I do?

How long will it take to verify my non-food instant win prize claim?

Where can I find the Promotional Rules?

Can you substitute or transfer a prize?

Miscellaneous issues

Why am I getting a JavaScript Error when I am trying to claim my prize via the MONOPOLY promotion at McDonald’s 2024 UK prize redemption site?

How can I find out about how my personal data will be managed, should I provide any?

Is it possible to claim a prize through X (Twitter), Facebook, Instagram, Snapchat or TikTok?

Where can I find all the latest MONOPOLY promotion at McDonald’s 2024 UK news and updates?

My question hasn’t been answered by any of these FAQs, so what do I do now?